System status
EarWorm doesn't run its own live status dashboard yet. A page that renders a green tick from a cached build would tell you everything is fine in the middle of an outage, which is worse than telling you nothing. These are the upstream services EarWorm depends on and their own status pages, which are authoritative.
If the site is slow or erroring
Hosting and delivery — Vercel: vercel-status.com Database and sign-in — Supabase: status.supabase.com
If identifying a song fails
Recognition — ACRCloud: status.acrcloud.com
If recognition is failing but the rest of the site is fine, this is almost always the cause. The app will tell you it couldn't reach the service rather than claiming your song had no match.
If payment or billing fails
Payments — Stripe: status.stripe.com
Checkout runs on Stripe's own pages. If Stripe is degraded, checkout will fail there rather than on EarWorm.
If you are not receiving email
Transactional email — Resend: resend-status.com
Check your spam folder first. Welcome and confirmation emails are sent immediately on signup.
Reporting an outage
If all of the above look healthy and EarWorm still isn't working, that points at us. Email support@earworm.network with what you were doing and roughly when.