Help & support

The mic button doesn't do anything

Identifying a song needs microphone permission. If you dismissed the browser prompt the first time, the button will appear to do nothing on later attempts because the browser remembers the refusal.

Re-enable it in your browser's site settings for this site, then reload the page. On iOS Safari this lives under the "aA" menu in the address bar; on Chrome it's the icon to the left of the URL.

It says "no match found" for a song I know exists

Recognition works from an audio fingerprint, so it needs a reasonably clean few seconds of the recording. Heavy background noise, someone talking over it, a live cover version, or a remix that isn't itself a released track will all fail to match.

If the message is anything other than "no match" — a timeout or a service error — that's on our side, not yours. Try again in a minute.

A radio channel says it is off air

Channels are built from songs the community has actually identified, and a channel needs at least three playable tracks before it goes on air. Genre and era channels fill in as more music is caught. A channel marked "filling" isn't broken — there just isn't enough in it yet.

Changing or cancelling a paid plan

Billing is handled through Stripe's customer portal, reachable from your creator dashboard. You can change plan, update your card, or cancel there. Cancelling leaves your access in place until the end of the period you have already paid for.

Deleting your account

See the data deletion page for exactly what is removed and how to request it.